Privacy Policy
Effective November 6, 2026
This policy explains how Premier Epoxy LLC, doing business as Visit Desk ("Visit Desk," "we," "us"), collects, uses and protects information. Visit Desk provides scheduling and appointment text messaging to primary care clinics, which send those messages to their own patients through our service.
Who this policy covers
- Clinic customers and their staff who use the Visit Desk service.
- Patients who receive text messages from their clinic through Visit Desk.
- Visitors to getvisitdesk.com.
Information we collect
- From clinics about their patients: name, phone number, preferred language, and the scheduling information a clinic needs to invite a patient to a visit. Clinics provide this to us; we do not collect it from patients directly.
- From text messages: replies a patient sends, delivery status, and opt-out and help requests.
- From clinic staff: name, work email, role and sign-in activity.
- From website visitors: information you choose to send us by email, and basic technical data such as browser type and pages visited.
Patient health information
When we handle protected health information for a clinic, we do so as the clinic's business associate under HIPAA, under a written business associate agreement with that clinic. We use that information only to provide the service to the clinic, as the agreement allows. Our texts never include a condition, test, result, medication or hospital stay.
How we use information
- To send scheduling and appointment messages on behalf of a patient's clinic.
- To honor opt-outs, help requests and wrong-number reports.
- To show clinics which messages were delivered, answered and turned into visits.
- To secure, maintain and improve the service.
- To respond to questions from clinics and website visitors.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We share phone numbers and message content only with the service providers that deliver messages for us, such as our messaging carrier, and only to send messages and keep records the law requires. You can stop texts at any time by replying STOP. See our texting terms.
How we share information
We do not sell personal information. We share information only:
- With the clinic the information belongs to.
- With service providers that help us run Visit Desk (for example hosting, databases and message delivery), under contracts that limit their use of it, including business associate agreements where HIPAA applies.
- When the law requires it, or to protect the rights and safety of patients, clinics or Visit Desk.
- As part of a merger or sale of the business, subject to this policy and any business associate agreements.
Security
We use administrative, technical and physical safeguards to protect information, including encryption, access controls that keep each clinic's data separate, and audit logs. No system is perfectly secure, and we will notify clinics of security incidents as our agreements and the law require.
How long we keep information
We keep patient information only as long as a clinic's agreement and the law require, then delete or return it. Opt-out records are kept so we can keep honoring them.
Your choices
- Patients: reply STOP to any message to stop texts from your clinic. For questions about your health record, contact your clinic directly.
- Everyone: email us at getvisitdesk@gmail.com to ask about the information we hold about you.
Children
Visit Desk is not directed to children, and we do not knowingly collect information from children under 13 through our website.
Changes to this policy
We may update this policy. When we do, we will change the effective date above, and we will tell clinic customers about material changes.
Contact us
Premier Epoxy LLC, doing business as Visit Desk
South Jordan, Utah
getvisitdesk@gmail.com