Private by design
Texts never name a condition, test, result, medication or hospital stay. Just your clinic, a checkup, and a link.
Now opening pilots in Utah, Idaho and Colorado
Your patient list,
booked.
Visit Desk turns the Medicare patient lists your health plans send into booked yearly visits. One short, private text from your clinic, at a pace your front desk can keep.
Pine Valley Family MedicineText message · Today 10:02 AM
Hi Ruth, it's Pine Valley Family Medicine via Visit Desk. You're due for your yearly checkup. Book: visitdesk.health/b/7Hq2 Reply STOP to opt out
Pine Valley Family Medicine
Which days work for you?
MonTueWedThuFri
MorningAfternoon
Send to the front deskBooking requestRuth · Tue or Wed, morning
912 patients uploaded150 a day · done in 6 sending days
Illustration with a made-up clinic and patient.
Optum priority member list, built inWorks with the Excel file you already getNothing for patients to installMade for Medicare-age readers
The problem
Every month your health plans send a list of Medicare patients who are due for a yearly visit. Hundreds of names. The front desk is already full, so the list waits, the visits never get booked, and the quality dollars tied to them go with it.
How it works
From spreadsheet to booked visit in four steps.
- 01
Upload the list your health plan sends
Drop in the Excel file as it arrives. Optum's priority member list is recognized on sight, and other payers' layouts map in a few clicks, once.
- 02
See who can be texted, and why not
Visit Desk sorts everyone before a single text goes out: mobile numbers to text, landlines and missing numbers to a call list, opt-outs left alone.
- 03
Pick a pace your front desk can keep
Choose how many new patients hear from you each day. Texts go out Monday to Saturday, 9 to 7 in each patient's own time zone, never on Sundays or holidays.
- 04
Replies land in one inbox
Patients tap the link and pick the days and times that suit them. Your staff call to confirm, press Mark as booked, and the reminder text takes it from there.
The text
Short enough to read on a flip phone. Careful enough to send to anyone.
Every first text says who it's from, asks for one thing, and ends with how to stop. Visit Desk checks each one before it goes, and blocks the ones that break a rule.
Your clinic's nameOne askHow to stop
Hi Ruth, it's Pine Valley Family Medicine via Visit Desk. You're due for your yearly checkup. Book: visitdesk.health/b/7Hq2 Reply STOP to opt out
145 / 160 characters · 1 segment
- No condition, test or result named
- Plain characters, so it stays one text
- The link opens a page with no health details
Guardrails
The rules are in the code, not in a binder.
One short text
Every message fits a single 160-character segment, in plain words a 70-year-old reads at a glance.
STOP and HELP, handled
Opt-outs apply instantly and stick. HELP gets your clinic name and phone number straight back.
Quiet hours built in
Utah, Idaho and Colorado calling rules baked into the send check, including north Idaho's Pacific time.
Two keys to start
Texting turns on for a clinic only after Visit Desk confirms the paperwork and wording, and your admin flips the switch.
Nobody falls through
Anyone who can't be texted, or doesn't answer, lands on a call list you can download.
Results
Know what every campaign did.
Texted, delivered, replied, asked for a time, booked. One page per campaign, plus the call list for everyone the texts didn't reach.
Texted812
Delivered789
Replied241
Asked for a time163
Booked128
From the demo clinic. Made-up data, not a real result.
65+
Built for Medicare-age patients. Large, high-legibility type from the Braille Institute, and a booking page with two taps.
3
States at launch: Utah, Idaho and Colorado, with each state's texting hours and holiday rules in the send check.
0
Real patients in any demo. We show you Visit Desk on your own file layout, filled with made-up people.
Questions
What clinics ask first.
Which payer lists work?
Optum's priority member list is built in today. Other payers' Excel files map in a few clicks: Visit Desk suggests which column is which, you confirm, and it remembers the layout for next month.
Do patients need an app or a password?
No. They get one text from your clinic. The link opens a simple page with your clinic's name and phone number that asks which days and times suit them. It shows no health details.
Does it book straight into our calendar or EHR?
Not yet. Patients tell you when they are free, your staff confirm by phone and book in your own system, then press Mark as booked. Calendar and EHR connections are on the roadmap.
What about patient data and texting rules?
We won't touch real patient data until a clinic's agreements, including a business associate agreement, are signed and the texting wording is approved. Until then every demo runs on made-up patients.
What does it cost?
We're setting pilot pricing with our first clinics now. We'll walk through it on the demo, based on the size of your lists.
Schedule a demo
See your own list, booked.
Twenty minutes. Send us a blank copy of your payer file, just the header row, and we'll show you Visit Desk running on that exact layout with made-up patients.
- Your file layout, recognized
- The texts your patients would get
- What a pilot looks like for your clinic